These Terms of Service ("Terms") govern your use of the Quillow mobile application ("the App") operated by Highstorm Labs LLC ("we," "us," or "our"), a limited liability company organized under the laws of the State of Oregon.
By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.
Quillow is a mobile application that allows parents and guardians to generate personalized AI-powered bedtime stories for their children. The App is intended for use by adults (parents and guardians) and is not designed for or directed at children.
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and use the App. By using the App, you represent that you meet this age requirement and that you are a parent or legal guardian of any children whose information you enter into the App.
You create an account by signing in with Apple. You are responsible for maintaining the security of your Apple ID and, by extension, your Quillow account.
You agree that the information you provide about yourself and your family is accurate to the best of your knowledge. You may update or correct this information at any time within the App.
You may delete your account at any time from within the App (Profile > Delete Account). Account deletion permanently removes all of your data from our servers and cannot be undone.
We may suspend or terminate your account if you violate these Terms, with or without notice, depending on the severity of the violation.
The App offers a free trial period, after which a paid subscription is required to continue generating stories. Subscription plans and pricing are displayed in the App at the time of purchase.
Subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel at least 24 hours before the end of the current period. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period.
You can manage or cancel your subscription at any time through your Apple ID account settings (Settings > Apple ID > Subscriptions). We cannot process cancellations on your behalf; all subscription management is handled by Apple.
All purchases are made through the Apple App Store and are subject to Apple's refund policies. To request a refund, contact Apple Support or visit reportaproblem.apple.com.
We may change subscription prices from time to time. Apple will notify you of any price changes in accordance with App Store policies. Price increases will not apply to your current billing period.
Certain features of the App (such as reading previously generated stories) may remain available without an active subscription. We reserve the right to change which features require a subscription.
Stories, story titles, synopses, storybook suggestions, and cover art generated by the App are produced by artificial intelligence (currently OpenAI's language and image models). This content is generated algorithmically based on the information you provide.
AI-generated content may contain errors, inconsistencies, or material that you find inappropriate for your children. We do not guarantee that any AI-generated story will be accurate, factually correct, age-appropriate, or suitable for any particular child.
You are responsible for reviewing stories before reading them to your children. We strongly encourage you to read each story yourself before sharing it.
Each story is generated fresh and will vary based on inputs, AI model behavior, and randomness inherent in AI systems. We cannot guarantee consistency of quality, tone, or content across stories, even within the same storybook.
Stories that touch on growth areas (such as sharing, patience, or confidence) are intended to be supportive and encouraging. They are not therapeutic, educational, or psychological interventions. The App does not provide medical, psychological, or educational advice. Consult qualified professionals for your child's developmental needs.
Stories and cover art generated through the App are generated for your personal, non-commercial use. You may read, save, and share stories with your family. You may not commercially distribute, sell, or publish AI-generated stories or art from the App without our written permission.
You retain ownership of the factual information you enter into the App (names, ages, interests, etc.). By using the App, you grant us a limited license to use this information solely for the purpose of generating stories, synchronizing data across your devices, and operating the App.
Your data is handled as described in our Privacy Policy. By using the App, you agree to the collection, use, and processing described therein.
While we take reasonable measures to protect your data, we do not guarantee that data will never be lost. Stories, storybooks, and other content may be lost due to technical failures, service disruptions, or account deletion. We are not liable for any data loss.
You agree not to:
We reserve the right to suspend or terminate accounts that violate these terms.
The App, including its design, code, user interface, and branding, is owned by Highstorm Labs LLC and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the App in accordance with these Terms.
If you provide us with suggestions, feedback, or ideas about the App, you grant us a non-exclusive, royalty-free, perpetual license to use that feedback for any purpose without obligation to you.
The App relies on third-party services including Apple (authentication and payments), Supabase (server infrastructure), OpenAI (AI generation), and RevenueCat (subscription management). These services have their own terms and privacy policies. We are not responsible for the availability, performance, or policies of third-party services.
If a third-party service experiences an outage or discontinuation, some or all features of the App may be temporarily or permanently unavailable. We will make reasonable efforts to restore service but do not guarantee uninterrupted availability.
We strive to keep the App available, but we do not guarantee uninterrupted service. The App may be temporarily unavailable due to maintenance, updates, server issues, or circumstances beyond our control.
The App stores data locally on your device. You can read previously generated stories offline. Story generation and data synchronization require an internet connection.
We may modify, update, or discontinue features of the App at any time. We will make reasonable efforts to notify you of material changes that affect your use.
THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT AI-GENERATED CONTENT WILL BE ACCURATE, APPROPRIATE, FREE FROM ERRORS, OR SUITABLE FOR ANY PARTICULAR PURPOSE. AI-GENERATED STORIES MAY CONTAIN UNEXPECTED, INACCURATE, OR INAPPROPRIATE CONTENT. YOU USE AI-GENERATED CONTENT AT YOUR OWN RISK AND ARE SOLELY RESPONSIBLE FOR REVIEWING CONTENT BEFORE SHARING IT WITH CHILDREN.
THE APP DOES NOT PROVIDE MEDICAL, PSYCHOLOGICAL, EDUCATIONAL, OR PROFESSIONAL ADVICE OF ANY KIND. STORIES ADDRESSING GROWTH AREAS OR DEVELOPMENTAL TOPICS ARE FOR ENTERTAINMENT PURPOSES ONLY.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless Highstorm Labs LLC and its officers, directors, members, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
These Terms are governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles.
Before filing a formal dispute, you agree to contact us at support@highstormlabs.com and attempt to resolve the dispute informally for at least 30 days.
If informal resolution is unsuccessful, any legal action or proceeding arising from these Terms shall be brought exclusively in the state or federal courts located in Multnomah County, Oregon. You consent to the personal jurisdiction of these courts.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Highstorm Labs LLC regarding the App and supersede all prior agreements, representations, and understandings.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms within the App and updating the "Last Updated" date. Your continued use of the App after changes are posted constitutes your acceptance of the updated Terms.
If you do not agree with the updated Terms, you must stop using the App and delete your account.
If you have questions about these Terms, contact us:
Highstorm Labs LLC
Portland, Oregon
Email: support@highstormlabs.com